Sr. IBM Mainframe Admin (DB2/ DBA) Technical Support Analyst
Location: Austin, TX.
Duration : 6 Months
The Sr. Mainframe System Management Technical Support Analyst provides technical support to customers. Their primary responsibility involves interacting with customers over the phone, via email, and customer service application tickets. Responsibilities include: Testing new release installs, testing product fixes prior to delivering them to customers, processing/packaging new solutions to make them customer ready, setting up test environments for support professionals, reviewing technical documentation, and other duties that aid in the quality of and use of these products.
• Solid support experience working in the IT Industry
• Good interpersonal skills, including verbal and written communications
• Ability to maintain professionalism in stressful situations
• Ability to multitask, balance priorities and a strong desire to help people solve problems are essential.
Candidates must have extensive working experience with IBM Mainframe systems and DB2 for z/OS, preferably with associated database administrative/utility functions. Additionally it would be highly advantageous to be familiar with DB2 Utility products and preferably hands on experience.
Thanks
Accounts Manager
Manoj@serbizinc.com
Fax: 866-644-8512
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